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 Beware of "Phishing" Scam!

If you have received an email from any organization stating that your Credit Union account has been suspended or in any way compromised, PLEASE DO NOT RESPOND!  POPA Federal Credit Union will contact you directly if there is any concern about your Credit Union account.  Please protect your privacy and do not give any information to anyone you do not know. You can click on the sample letter below that was recently sent to one of our members stating that they are from the National Association of Federal Credit Union.

There has also been a new phishing scam email circulating amongst other Credit Union members recently as well.  This email appears to be sent from the California Credit Union League asking members to fill out their personal information for a chance to receive a free iPhone.  Never respond to emails that appear to be offical league giveaways/surveys.  The League would not directly contact Credit Union members and it would never ask for personal information.  If you have received any of these type of emails, please contact us at 800.369.7672.

A member of our Credit Union has recently received a text message stating that it is from their financial institution and that their account has been frozen. This is a new phishing scam that asks members to call the number provided in the text message to "unfreeze" their account by entering their debit card number, pin number and expiration date. PLEASE DO NOT RESPOND if you receive this text message and contact the Credit Union.

For more practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information, please visit www.onguardonline.gov

Sample Phishing Email from NAFCU

Attention:  Important Information Regarding Your NEW MasterMoney Debit Card(s)

For members who are receiving replacement debit cards or new debit cards, there may not be an activation decal on the card. If you have received a card with no activation decal on it, please call 800.454.9773 to activate your debit card. You may also call our 24-Hour automated system to activate your debit card as well. The number is 800.910.2824. We apologize for any inconvenience this may have caused you.

WHAT IS CHECK 21 AND HOW IT MAY AFFECT YOU

TIPS ON MAKING YOUR POPA VISA PAYMENTS

• If you have online banking access, the simplest way to make a payment would be to transfer the funds directly from your Savings or Checking account toward your VISA loan.
• If you don't have online banking access, you can submit an application located on the left-hand side of this page. A temporary password will then be generated and mailed out to you via mail within 2 business days. Online banking is a FREE service that allows you to view all of your account(s), account(s) histories, stop payments, conduct transfers, etc.
• Please DO NOT use POPA's bill payment system to make a payment toward your POPA VISA loan.
• If you are using another financial institution's bill payment system to make a payment toward your POPA VISA loan, please make sure that the POPA VISA account number is accurate when inputing it into the system.
• If you are sending in a check from another financial institution to make a payment toward your POPA VISA loan, please write your POPA account and loan number on the check if you're not enclosing a payment coupon. 

 ADDRESS UPDATE!

As a friendly reminder, please remember to update your current address with POPA if you have moved or are planning to move. We have been receiving a high volume of returned mail due to bad addresses and we would like to ensure that all our members receive their important notices and/or statements from POPA in the future. Please call any one of our three offices nearest you to update this information.

PLEASE UPDATE YOUR PRIMARY TELEPHONE NUMBER WITH POPA FCU

In the instance your Mastermoney debit card is placed on hold due to "suspicious activity", a representative on behalf of POPA FCU will try to contact you at the primary telephone number we have on file. If your primary number is your mobile/cell, please call one of our three offices nearest you.

You will be asked to verify the last few transactions made, as well as giving the last four digits of your social security number and your date of birth. If the representative is not able to reach you at the primary number we have on file, your card will continue to be placed on hold until you contact the Credit Union or Falcon (our fraud control representative).

If your debit card is blocked from access during the weekend or after business hours and you do not receive a phone call from our representative, please call the toll free number listed below for immediate resolution.

800.793.5979 - if calling within the U.S.

651.361.2021 - if calling collect from outside the U.S.

Not a Member?

Becoming a member of POPA Federal Credit Union is not only beneficial to you, it can also be beneficial to your family. In order to become a member of POPA, you will have to be affiliated with one of the following associations:  PPOA, ALADS, LASPA, FOP, HAPCOA & LADAIA. Your immediate family members may also join through your sponsorship. Immediate family members includes spouse, parents,  step-parents, siblings. Also, you may also join if you share the same household with a current member of POPA. For additional information regarding membership, please give us a call at 800.369.7672.

CERRITOS OFFICE - 800.369.7672

MONTEREY PARK OFFICE - 800.921.7672

SAN DIMAS OFFICE - 888.769.1794

VALENCIA OFFICE - 800.719.7672

POPA Federal Credit Union Privacy Policy