When you’re ready to register, click here. First-time users, including users who have used POPA’s previous Online Banking System, must complete a one-time registration. The process will take about five minutes.

Once you’ve registered for and logged into Online Banking, you can update your username and password by clicking the “Profile” tab at the top of the screen. The “Profile” tab also allows you to manage other account settings and options.

Is Online Banking secure?

Yes. POPA FCU uses the most advanced Internet security systems available. The information is encrypted and encoded for the highest level of security. In addition, the multi-level login procedure is another safeguard against unauthorized users accessing your data—only you know your username, password, and security questions.

How much does Online Banking cost?

This easy-to-use, powerful tool is FREE!

Do I need special software to access Online Banking?

All that’s needed for you to access your account via Online Banking is a computer with Internet access, a web browser that supports secure socket (SSL) encryption, and a valid email address. We recommend current versions of Internet Explorer, Firefox, Chrome, Safari, or America Online Banking. We do not recommend “beta” or test versions of any browser because they may produce unpredictable results or pose security issues. If you need to upgrade your browser, check your software documentation or publisher’s website. Please insure that cookies are enabled within your browser settings.

Do I have to choose a username or can I use my Member number?

With POPA’s previous Online Banking System, you used your account number to log in. However, our new system requires that you choose a username (cannot be your account number) and password.

Once you’ve registered and logged in to Online Banking, you can update your username and password any time by clicking the “Profile” tab at the top of the screen.

What happens if I use my Member number instead of my username?

Your “Member number” will no longer allow you access to Online Banking.You will need to enter your USERNAME.

Once you’ve registered and logged in to Online Banking, you can update your username and password any time by clicking the “Profile” tab at the top of the screen.

What if my information has changed, such as phone number and/or email address?

You can update this information by selecting the “Profile” tab. From there, go to “Home Address Info” and click “Edit” in the appropriate section.

Can I view pending transactions?

Yes. Pending transactions (both debits and credits) will be shown on the main accounts page right below the “Account Summary” title.

How do I add an asset or liability?

Simply click on “Assets” displayed in the secondary navigation row under the “Accounts” tab to add or remove assets or liabilities.

How do I export to Quicken®?

On the main “Accounts” screen, click “Options” and choose “Download to Quicken-QFX.” That file can be saved to your computer. Once opened, it will open your program.

How do I export as a spreadsheet?

Select and open the target account you would like to export. Once the transactions are visible, click “Options” and choose “Download as CSV.” That file can be saved to your computer.

How do I rename my accounts?

To rename any of your accounts, click “Edit” on the left side of that account on the main accounts screen. You will have the option to give it a nickname, as well as make notes and set goals.

Can I show only certain accounts?

Yes. Click “Edit” on the left side of that account on the main accounts screen and mark the account as a favorite. Repeat for any other accounts. Next, click “Options” on the main accounts screen and select “Show only favorite accounts.”

How do I search for a specific transaction?

This new system has natural language search capability, making searching for what you’re looking for easier and faster. For example, if you’re looking for your gas purchases last quarter, simply search for “gas last quarter” for a quick listing.

Can I search all transactions for one payee?

Yes. Simply click on the logo that appears for that payee/merchant, or type in the name of the payee/merchant in the search box. All transactions in your history specific to that payee/merchant will be displayed.

How do I add a note to a transaction?

While you are in your transaction history, click “Edit” on the left side of that transaction. From there you can add notes or even specify a category for that transaction.

How do I inquire about a transaction?

Simply click on the envelope icon next to the transaction. Complete the form and your question will be forwarded to our support team.

How do I set up a customized alert?

To customize your alerts, click “Alerts,” then select the “Add Alert” button in the secondary navigation row. Next, select the alert type, name your alert, and fill in the data needed.

How do I remove an alert I no longer want?

To remove alerts you no longer wish to receive, click “Alerts,” select the alert, uncheck any “Send Email to” or “Send Text to” options and then click “Save.”

What if the alert I want isn’t available?

You have the option to create any alert that we don’t currently have and specify how and when you’d like to receive it.

How often will I receive an alert?

You can choose to have alerts sent to you throughout the day, only in the mornings, as a weekly summary on Mondays, or as a monthly summary on the first of the month.

What types of alerts are available?

There are alerts for nearly every scenario. You can create alerts for ATM transactions, transactions, statements, newsletters, sign-ins, password changes, balance notifications, and more! Click “Alerts” to learn more and to get started.

Can I receive alerts via text?

Yes. There are multiple options available for you to choose from to receive your alerts. You create your personalized alerts and decide how and when you would like them delivered.

Can I download my budget to Microsoft® Excel?

Yes. Click “Financial Management,” then select “Budget” to access the “Download” link. This will save your data in a CSV file that can be used in programs such as Excel.

How do I set specific accounts to include in my reports?

You have several options to select accounts for your reports. One option is to click “Set Which Accounts Participate in Reports” located to the right of “All Accounts.” You can then mark or unmark your accounts. Another option is go to the “Accounts” tab and click “Edit.” You may also click “Edit” next to each individual account and make the proper selections in that window.

How do I set up a budget?

To set up a budget, simply click on the “Suggest” link and a recommended budget will appear based on your transaction history over the last three months. Or, you may click on each category and input your “Allowance” for the given category.

What does the “Exclude Transfers” option do?

This is an option to help better classify categories and give you a more realistic view of your income vs. expenses. Any transfers made can be excluded from the budgeting feature.

What is the dashboard used for?

The dashboard makes it possible for you to customize your banking information on one page.

What is a widget?

A widget is a small application within a webpage that will allow you to customize your online branch.

How do I add a widget?

Under “Add Another Widget,” click on the drop-down menu, and choose the widget you would like to add. You can add multiple widgets.

Can I arrange the widgets?

Yes. You can arrange a widget simply by clicking on it and moving your mouse to your desired position.

How do I remove a widget?

Simply click on the “X” at the top right of any widget.

Where can I view my eStatements?

To view your eStatements, click on the “eStatements” tab. Pop-up blockers must be disabled, and you must have Adobe Acrobat Reader installed on your system to view eStatements.

How do I update my address?

Click “Profile” Go to the Home Address Info Section, Click on Edit, Update your address, Answer the Security Question Click on Save.

How do I change my password?

Click “Profile,” then “Change Password.” The password must be a minimum of eight characters and must meet the following requirements:

is case sensitive
must not be the same as your account number or username
must be between 8 and 20 characters long
must contain at least 1 numeric character (e.g, 12345)
must contain at least 1 special character (e,g, !#$%)
must contain at least 1 alpha character – lower or upper case (e.g. AaBbCcDdEe)
must contain only letters, numbers, and these special characters ~!@#$%^&?*+=

Can I change my username?

Yes. Click “Profile,” then “Change Username.” Your username must be a minimum of six characters and can contain numbers.

Can I change my timeout?

No. For your security, timeouts are set for 10 minutes of inactivity.

How do I change my security questions?

Click “Profile,” and select “More Details.” From here you can change your security questions along with your password, username, and security phrase.

How do I change my security phrase and picture?

Click “Profile,” and select “More Details.” From here you can change your security phrase and picture along with your password, username, and security questions.

Is there a way to not display the merchant logos?

Yes. When you are viewing the transactions, click “Options” on the left side of the screen towards the top of your transactions. Uncheck “Detail View.”

Can I view pending transactions?

Yes. Pending transactions (both debits and credits) will be shown on the main accounts page right below the “Account Summary” title.

How do I change the category of a transaction?

To change a category, click “Edit” next to the transaction. Here you will be able to change the category as well as enter any notes you want regarding that transaction.

How do I search for a specific transaction?

This system is based on natural language search, which makes searching for specific transactions simple and quick. Looking for your gas purchase last quarter? Simply search for “gas last quarter” for a quick listing. You can also search by clicking on the merchant logo or the transaction itself.

How do I add a note to a transaction?

Click “Edit” next to the transaction that you wish to add a note.

How do I print a copy of a check?

Click “View Check” under the transaction. Select the “Print Check” link located in the upper right corner.

How do I make a payment to a loan or credit card?

Under the “Loans” tab, choose the type of loan payment you’d like to make.

Are the transfers instant?

Yes. You will receive instant credit for any transfers performed on your account.

How do I set up a recurring transfer?

Under “Transfers,” select “Scheduled Transfer.” Enter the amount you wish to have transferred, choose the account the money is coming from, choose the receiving account, and select the frequency.

How do I send money to another POPA FCU Member?

In the “Transfers” tab, click “Transfer Money to Another Member”. You will need to know their account number, the first three letters of their last name, and whether it is to be deposited to their checking or savings.