Mobile Banking Agreement
MOBILE BANKING AND MOBILE DEPOSIT DISCLOSURES AND AGREEMENTS
GENERAL TERMS AND CONDITIONS
Applicable To Both Mobile Banking And Mobile Deposit Services
These Mobile Banking and Mobile Deposit Disclosures and Agreements as amended from time to time (“Agreement”) set forth the terms and conditions governing the use of POPA Federal Credit Union’s: A) Mobile Banking service; and B) Mobile Deposit service. Please read these Disclosures and Agreements completely and retain them with your personal records. By using, or allowing another person to use, the Mobile Banking and/or Mobile Deposit services offered by POPA Federal Credit Union, you are agreeing to be bound by the terms and conditions of these Disclosures and Agreements. In these Disclosures and Agreements, the terms “you” and “your(s)” refer to the Member, and the terms “we”, “us”, “our(s)” and “Credit Union” refer to POPA Federal Credit Union.
Electronic Disclosure of Mobile Banking and Mobile Deposit Disclosures and Agreements
By accessing the Mobile Banking and Mobile Deposit services, you acknowledge and accept electronic receipt of the Credit Union’s Mobile Banking and Mobile Deposit Disclosure and Agreement. You agree that you have read these Disclosures and Agreement in its entirety and will abide by its terms and conditions. You understand that the Credit Union will not provide you with an additional paper (non-electronic) copy of these Disclosures and Agreements unless you specifically request it.
All fees or charges associated with the Mobile Banking and Mobile Deposit services are disclosed in our Fee Schedule, as amended from time to time, a copy of which accompanies these Disclosures and Agreements. At any time, in our discretion, we may add to or modify disclosed fees, subject to any prior notice requirements under applicable law (see Amendments). Your continued use of the Mobile Banking and Remote Deposit services after the change becomes effective shall constitute your agreement to pay the disclosed fee. You may designate in writing the account from which such fees may be charged; however, you authorize us to charge such fees to any account you maintain with us in the event that a specific account has not been designated by you in writing or if there are insufficient funds in the designated account.
Service and Maintenance
We may periodically audit the Mobile Banking and Mobile Deposit services and infrastructure. From time to time, the Credit Union may disable the Mobile Banking and Mobile Deposit services without prior notice for scheduled maintenance and upgrades to the system. In the event the Mobile Deposit service is unavailable, you may deposit the original item in person at a Credit Union branch location during regular business hours, at a Credit Union ATM, or by mailing the item to us at 13304 Alondra Blvd., Cerritos, CA 90703. For the Mobile Banking service, you may visit us in-person, call us at 800.369.7672 or 562.229.9181 or log into the Online Banking service.
Our Right to Audit
We may periodically audit your individual transactions and use of the Mobile Banking and Mobile Deposit services to verify your compliance with this Agreement. You agree to cooperate with any such audit and to provide, at your expense, such information or documents as we may reasonably request.
You may terminate this Agreement with us at any time. The Credit Union reserves the right to terminate this Agreement and/or your use of the Mobile Banking and Mobile Deposit services at any time with or without cause. We may do so immediately if:
a) You or any authorized signer on your account breaches this or any other agreement with the Credit Union;
b) We have reason to believe that there has been or might be an unauthorized use of your account; or
c) You or any authorized signer on your account requests that we do so.
Disclosure of Account Information to Third Parties
We will disclose information to third parties about your account or the transfers you make:
a) When it is necessary to complete the transaction;
b) In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
c) In order to comply with government agency or court orders or other legal process; or
d) If you give us your prior oral or written permission.
You are required to keep the Credit Union informed of your current address to insure correct mailing of monthly statements.
What To Do If Your Mobile Device Is Lost or Stolen
Your mobile device will allow you to conveniently access the Mobile Banking and Mobile Deposit services, but we encourage you to engage appropriate security features of your device (e.g., password, PIN, fingerprint identification, etc.) to ensure that only you will have such access. In the event that your mobile device is lost or stolen, we recommend the following steps:
- Contact the manufacturer of your mobile device or your cellular service provider to alert them.
- Obtain instructions on how to remotely backup, wipe and lock your mobile device.
- Request information about how to obtain a replacement device.
- Contact the Credit Union to suspend your Mobile Banking and/or Mobile Deposit services and confirm that no unauthorized transactions have occurred.
Additional Benefit Enhancements
The Credit Union may from time to time offer additional services to you in connection with your accounts. Some services may be at no additional cost to you and others may involve a specified fee. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.
Governing Law; Attorneys’ Fees
All agreements and disclosures shall be construed in accordance with the laws of the State of California and the provisions of the California Uniform Commercial Code (UCC). You agree to pay the Credit Union all of our costs and reasonable attorneys’ fees, including all collection costs, litigation costs, skip-tracing fees, and outside services fees incurred while we are enforcing our rights under this Agreement.
Reservation of Rights
Failure or delay by the Credit Union to enforce any provision of this Agreement or to exercise any right or remedy available under this Agreement, or at law, shall not be deemed a waiver and the Credit Union expressly reserves the right to enforce such provision, or to exercise such right or remedy, at a later date.
Except as stated otherwise in the Disclosures and Agreements, these Disclosures and Agreements does not alter or amend any of the terms or conditions of any other agreement you may have with the Credit Union.
If any part of these Disclosures and Agreements should be held to be unenforceable, the remaining provisions of these Disclosures and Agreements shall remain in full force and effect.
A. MOBILE BANKING DISCLOSURE AND AGREEMENT
The Mobile Banking service allows you to access your account information through your mobile device. You may access the Mobile Banking service either by mobile application or mobile Web browser. The Mobile Banking service also allows you to request and receive account information and notification via text message. You may also access the Bill Pay service through the Mobile Banking service. For further detailed information about the Online Banking and Bill Pay services, refer to the separate, “About Your Accounts” Truth in Savings Disclosure, which is incorporated herein by this reference.
To use the Mobile Banking service, you must have a mobile device with a service plan that includes data, text messaging and Internet access with Secure Socket Layer (SSL) capability. You must also be registered for the Online Banking service and have a valid Account Number/Username and Password/ID. Third party fees may apply for data, text messaging and Internet access. Contact your mobile device carrier for additional information. In addition, the following mobile devices will be supported for the Mobile Deposit service:
- All iOS devices with a camera and operating system version 5.1 or newer (including iPods and iPhones)
- iPads from generation 3 and above (and iPad2 by request)
- All Android devices with a camera and operating system version 2.3.4 and newer
- To access the Mobile Banking service using the Mobile Web Banking option, visit www.popafcu.org on your mobile Web browser.
- To access the Mobile Banking service using the application option, download the POPA Federal Credit Union Mobile Application from your device’s application store. The Operating System version must be compatible with the latest version of the application, as determined by your device’s application store.
Requirements For Electronic Images
Restrictive Endorsement Required: Prior to creating an Electronic Image of a check, you must add the words “For Mobile Deposit at POPA FCU Only,” your Credit Union account Number, and your signature endorsement to the back of the check, or as otherwise instructed by the Credit Union. The Credit Union reserves the right to refuse to accept any check for deposit through the Mobile Deposit service that does not bear the above restrictive endorsement. An “Electronic Image” must contain: (i) a complete, legible and accurate image of the front of the check showing the name of the drawer/payor, signature(s), the paying bank’s pre -printed information, MICR encoded information, the name of the payee and the payment amount information; and (ii) a complete, legible and accurate image of the back of the check showing your signature endorsement. Certain check items may not be processed using the Mobile Deposit service. Please see complete Terms and Conditions for details.
Right to Receive Documentation of Transactions
You will receive a monthly account statement reflecting all of your transactions unless there is no activity in a particular month and in any case you will receive a statement at least quarterly. If you have arranged to have direct deposits made to your account at least once every sixty (60) days from the same person or company, you can call us at 800.369.7672 or 562.229.9181 to find out whether or not the deposit has been made. If the only possible transfers to or from your account are direct deposits or pre-authorized deposits, you will get at least a quarterly statement from us. You can also use our Phone Banking service or log into Online Banking or Mobile Banking to confirm that we have received your deposit.
How to Notify the Credit Union in the Event of an Unauthorized Transaction
If you believe your PIN or access code has been lost or stolen or someone has transferred or may transfer money from your account without your permission, call us at 800.369.7672 or 562.229.9181 or write us at 13304 Alondra Blvd., Cerritos, CA 90703. You should also call the number or write to the address listed above if you believe a transfer has been made using information from your check without your permission.
Your Liability for Lost, Stolen or Unauthorized Transactions Involving Your PIN or Access Code
Tell us AT ONCE if you believe your Personal Identification Number (PIN) or Access Code has been lost or stolen, or if you believe that an electronic transfer has been made without your permission using information from your check. You could lose all the money in your account (plus your maximum overdraft line of credit if you have one with us). If you tell us within two (2) business days, you can lose no more than $50 if someone used your PIN or Access Code without your permission. If you DO NOT tell us within two (2) business days after you learn of the loss or theft of your PIN or Access Code, and we can prove that we could have stopped someone from using your PIN or Access Code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If you have authorized someone else to use the PIN or Access Code, you are responsible for all transactions that person or persons initiates at any time, even if the amount or transactions exceed what you may have authorized.
Personal Identification Number
You will select a Personal Identification Number (PIN). This number should be memorized. Your accounts can only be accessed by the use of an access device with the PIN. If you forget your PIN, contact the Credit Union to re-set your PIN.
You are solely responsible for maintaining the security of your mobile device and, except as otherwise provided in this Agreement or under applicable law, you are responsible for all transfers made and communication submitted using your mobile device. You acknowledge that Mobile Banking may display sensitive information about you and your accounts, including balances and transfer amounts and that anyone with access to your mobile device may be able to view this information. We are not liable for any damages or disclosure of information to third parties due to your inability to ensure the security and integrity of your account and transactions when using Mobile Banking. Notwithstanding our efforts to make Mobile Banking secure, you acknowledge that the Internet is inherently insecure and that certain types of mobile communications (such as text messages) are not encrypted and can potentially be read by others. We cannot and do not warrant that all such transfers with Mobile Banking or e-mail transmitted to and from us, will not be monitored or read by others.
Our Liability for Failure to Make Transfers
If we do not complete a transaction to or from your accounts on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance, if:
a) through no fault of ours, you do not have enough money in your account to make the transaction;
b) the transaction would go over the credit limit on your credit line;
c) the network system was not working properly and you were aware of the malfunction when you started the transaction;
d) circumstances beyond our control (such as fire, flood, power failure, or computer down-time) prevented the transactions despite reasonable precautions that we have taken;
e) the money in your account is subject to an uncollected funds hold, legal process or any other encumbrance or agreement restricting a transaction;
f) your PIN/Access Code has been entered incorrectly;
g) the payee mishandles or delays a payment sent by our bill payment service provider;
h) you have not provided our bill payment service provider with the correct names, phone numbers, or account information for those persons or entities to whom you wish to direct payment; or
i) the failure to complete the transaction is done to protect the integrity of the system or to protect the security of your account. There may be other exceptions not specifically mentioned above.
The Credit Union may change the terms and conditions of this Agreement from time to time by mailing written notice to you at your address as it appears on our records. If any change results in greater cost or liability to you or decreases access to your accounts, you will be given at least twenty-one (21) days prior notice of the change. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or the security of our services or designated accounts.
In Case of Errors or Questions About Your Electronic Transfers
Telephone us at 800.369.7672 or 562.229.9181 or write us at 13304 Alondra Blvd., Cerritos, CA 90703 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.
a) Tell us your name and account number (if any).
b) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
c) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error occurred, tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or questions. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for amount you think is in error.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
If you assert an error within thirty (30) days after you make the first deposit to your account, we will have twenty (20) business days instead of ten (10) business days.
If you give notice of an error within thirty (30) days after you make the first deposit to your account, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate.
You may use the Mobile Banking service to perform the following transactions:
- Obtain account/loan balance information;
- Obtain last dividend, date and amount;
- Obtain clearance of specific checks;
- Transfer funds between your share draft/checking, share/savings, sub-shares and Line of Credit;
- Request advances from your VISA Credit Card account;
- Make loan payments; and
- Other features as added.
Limitations on Transactions
The following are limitations to the use of the Mobile Banking service:
- According to Regulation D (12 CFR, Part 204), no more than six preauthorized, automatic, online or telephonic transfers made to another account at the Credit Union or to a third party or no more than six transfers or withdrawals made by check, draft, debit card or similar order payable to a third party may be made from each savings account or money market deposit account in any calendar month. If an Account Holder exceeds, or attempts to exceed, these transfer limits, the excess transfer requests may be refused or reversed, a fee may be imposed on the excess transfer requests, and the Credit Union may reclassify or close the account. Transfers initiated by telephone must be counted among the six monthly transfers, except that there are no limits on the number of withdrawals paid directly to an Account Holder when initiated by mail, telephone or messenger. There are no limits on the number of withdrawals if initiated in person.
Additional Disclosures Applicable to PayPal®
What is PayPal®
PayPal® is a person to person (P2P0 feature that allows you to send money from your account to anyone in 190 countries. You do not need to register for a PayPal® account before using the feature. In order to complete a payment, you will need to know the email address or mobile phone number of the recipient. Funds are immediately debited from your account as well as any associated fees. You are solely responsible to ensure that the recipient information you provide is accurate.
A service charge as stated on the Fee Schedule will be assessed against your account for each PayPal® transaction you initiate. You will be asked to designate the transaction type: personal (sending money to family or friends) or business (paying for goods or services). selecting “business” may result in an additional fee assessed by PayPal® against the recipient.
PalPal® Transaction Limitations
- The maximum allowable amount per transaction is $500.
- The maximum allowable amount per sender during a 24-hour period is $1,500.
- The maximum allowable amount per recipient during a 24-hour period is $1,500.
- The collective maximum allowable for
B. MOBILE DEPOSIT DISCLOSURE AND AGREEMENT
What is Mobile Deposit?
Mobile Deposit is a service that allows you to deposit a check into your Credit Union account from anywhere with cellular data connectivity by using the POPA Federal Credit Union Mobile Application and your mobile device to take and send an Electronic Image of the item. It eliminates the need to deliver the paper item to the Credit Union.
To be eligible for the Mobile Deposit service, you must meet all of the following minimum criteria:
• You are a member in good standing of the Credit Union;
• You do not have a negative record with a consumer-reporting agency (e.g., closed account, excessive or unpaid NSF activity, etc.);
• You have an account opened for a minimum of six (6) months. The Credit Union may, in its discretion, waive this requirement on a case by case basis.
The Credit Union reserves the right in its discretion to limit or restrict services to any member in accordance with Credit Union policy and applicable law.
To use Mobile Deposit, you must have a mobile device with an enabled camera and service plan that includes data and Internet access. Third party fees may apply for data and Internet access. Contact your mobile device carrier for additional information. In addition, the following mobile devices will be supported for the Mobile Deposit service:
- All iOS devices with a camera and operating system version 5.1 or newer (including iPods and iPhones)
- iPads from generation 3 and above (and iPad2 by request)
- All Android devices with a camera and operating system version 2.3.4 and newer
You must also have the POPA Federal Credit Union Mobile Application installed on your mobile device and must be enrolled in the Online Banking service. The POPA Federal Credit Union Mobile Application can be downloaded from your device’s application store. The Operating System version must be compatible with the latest version of the application.
Requirements for Electronic Images
Prior to creating an Electronic Image of a check, you must add the words “For Mobile Deposit at POPA FCU Only,” your Credit Union account number, “POPA Federal Credit Union,” and your signature endorsement to the back of the check, or as otherwise instructed by the Credit Union.
An “Electronic Image” must contain: (i) a complete, legible and accurate image of the front of the check showing the name of the drawer/ payor, signature(s), the paying bank’s pre-printed information, MICR encoded information, the name of the payee and the payment amount information; and (ii) a complete, legible and accurate image of the back of the check showing your signature endorsement.
The following check items are not accepted for deposit through the Mobile Deposit service:
- Items displaying a “non-negotiable” or “void” notation or watermark.
- Items containing an alteration on the front of the check, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
- Items dated more than six (6) months prior to the date of deposit.
- Items previously converted to a substitute check or items that are remotely created checks as defined by Federal Reserve Board
- Items issued by or through a financial institution in a foreign country.
- Items not payable in United States currency.
- Items with incomplete or illegible information.
- Items that are traveler’s checks or savings bonds.
- Items made payable to a third party (i.e., any person or entity other than you).
- Items that are in violation of any federal or state law, rule, or regulation.
- Items that are drawn on your POPA Federal Credit Union account.
- Checks or items prohibited by the Credit Union’s current procedures relating to the Mobile Deposit service or are otherwise not acceptable under the terms of your Credit Union account.
- Items with any endorsement on the back other than what is specified in this Agreement.
You agree to follow any and all other procedures and instructions for use of the Mobile Deposit service as the Credit Union may establish from time to time. Failure to do so may result in your transaction(s) not being processed and/or the removal of the Mobile Deposit services.
For K-9 Savers Accountholders, the maximum amount you may deposit on any day is $500 and a maximum aggregate monthly deposit limit of $1,000. For all other Accountholders, the maximum amount you may deposit on any day is $5,000 and a maximum aggregate monthly deposit limit of $15,000. We reserve the right to modify this limit from time to time.
Processing Electronic Images
You agree that the mere scanning and transmitting of an Electronic Image does not constitute receipt by the Credit Union. When you transmit an Electronic Image for deposit we will indicate that we have received it by providing you with a confirmation message. You understand and agree that the receipt of a confirmation message does not mean the Electronic Image will ultimately be accepted by us. All deposits made through the Mobile Deposit service are subject to review and verification by us. We will review each Electronic Image received to determine whether it is eligible for processing. If eligible, we will: (a) present the Electronic Image directly or indirectly to the bank on which the original check is drawn or through which the original check is payable (“Paying Bank”); (b) create a substitute check that we will present directly or indirectly to the Paying Bank; or © if we are the Paying Bank, present or post the Electronic Image. If we determine for any reason that the Electronic Image is illegible, incomplete, or otherwise ineligible for processing, we will require you to present the original item for deposit. It is your responsibility to retain the original item for a reasonable period of time to ensure that it is properly credited to your account. The Credit Union is not responsible for errors in Electronic Images that may prevent or delay the deposit of funds into your account. The Credit Union is not responsible for any image that we do not receive for any reason, including transmission interruptions.
We may return or refuse to accept all or any part of a deposit to your Account using the Mobile Deposit service at any time and will not be liable for doing so even if such action causes checks or other debits to your Account to be dishonored and returned. You are solely responsible for paying any overdraft or insufficient funds (NSF) fee charged by the Credit Union or any third party as a result of the Credit Union’s rejection of any item(s), or for any item(s) returned unpaid.”
Cut-Off Time and Credit Your Account
Items transmitted using the Mobile Deposit service are not subject to the funds availability requirements of Federal Reserve Board Regulation CC, and therefore longer hold delays may apply to these deposited items. Deposits received before 4:00 p.m. Pacific Time on a business day the Credit Union is open (a “business day” is any day except Saturdays, Sundays and holidays) will be credited to your account on the fourth (4th) business day after the day we receive your deposit. Deposits received after 4:00 p.m. Pacific Time on a business day the Credit Union is open will be credited on the fifth (5th) business day after we receive your deposit. Funds that you deposit using the Mobile Deposit service may not be immediately available to you. For K-9 Savers Accountholders, the first $100 of your deposits may be made available on the first business day. For all other Accountholders, the first $1,000 of your deposits may be made available on the first business day.
It is your responsibility to ensure the safekeeping or destruction of the original item after the item has been transmitted. You should securely store each original check(s) for a period of sixty (60) days after you receive confirmation that your deposit has been accepted. Please note that you are solely responsible for the security and storage of the original checks and you are solely liable for any loss or misappropriation of these checks. Original checks that are no longer stored should be disposed of in a secure manner designed to ensure that they cannot be read or recreated.
How to Notify Us in Case of Errors
If you believe there has been an error with respect to any original check or Electronic Image transmitted to the Credit Union for deposit, call us at 800.369.7672 or 562.229.9181 or write us at 13304 Alondra Blvd., Cerritos, CA 90703. You will be asked to produce the original item and may be asked to complete a written statement in support of your claim.
The Credit Union may change the terms and conditions of this Agreement from time to time by sending written notice to you at your address as it appears on our records. If any change results in greater cost or liability to you or decreases access to your accounts, you will be given at least thirty (30) days prior notice of the change to the extent required by applicable law. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or the security of the Mobile Deposit service or designated accounts.
Member Warranties and Indemnification
By using the Mobile Deposit service, you represent and warrant all of the following to be true:
- The item transmitted is a complete, accurate and unaltered item payable to you, that it originated as a paper item, and that you are legally entitled to negotiate it.
- The original check has not and will not be: (i) deposited; (ii) endorsed to a third party; or (iii) otherwise negotiated or submitted for payment, after transmitting the digital image through the Mobile Deposit service.
- No other duplicate images of the original check have been made.
- The electronic image of the check, or any substitute check as defined by federal law, will become the representation of the check for all purposes (except funds availability) including return item processing.
- Any files and images transmitted to the Credit Union will not contain any viruses or any other disabling features that may have an adverse impact on the Credit Union’s network, data, or related system.
- You will not attempt to deposit or otherwise negotiate any original check that you have previously presented to us as an Electronic
Image through the Mobile Deposit service. You will not attempt to present a duplicate Electronic Image.
You agree to indemnify, defend and hold the Credit Union, its directors, officers, employees, and agents harmless for any losses, liabilities, damages, claims, costs, or expenses (including reasonable fees) arising from its reliance on these representations and warranties, as well as any of the following:
- Any negligent or intentional act or omission by you in the performance of your obligations under this Agreement.
- Calculation or data entry errors made by you.
- Any material breach of this Agreement or violation of any applicable law, statute, or regulation in the performance of your obligations.
- Your failure to securely maintain your hardware, your security credentials, or to securely maintain or dispose of any original check. This section shall survive the termination of the Mobile Deposit service.
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