Alerts at your fingertips!
We strive to keep our members informed about their financial activities. That's why we're introducing a new SMS text messaging service as part of our enhanced communication campaign. You can expect to receive messages regarding:
SMS (Short Message Service) is a simple, fast way for us to communicate directly with you through your mobile device. You may receive text messages from us using the short code 77376. Short codes are 3- to 6-digit numbers used for sending and receiving SMS messages, offering a quick way to get important information, directly to your phone.
Loan Payment Reminder Notifications
We understand that life can get busy. To help you stay on top of your finances, you may receive text reminders about past due loan payments.
Who Will Send the Texts?
The text messages will be sent from 77376. This is our dedicated short code for communicating directly with our members, ensuring you can trust the messages you receive from this number. See example below.
Contact Information and Payment Links
Each message may include the following information:
You may call 833-976-0552, Monday through Friday, 5 am – 9 pm and Saturday, 7 am – 4 pm Pacific Standard Time for assistance. The reminders will be sent based on the amount of time your loan(s) are past due. (5-29 days)
A direct link to our Web Payment Portal for easy online payments: POPA FCU Payments Portal
We want to ensure you have multiple ways to stay informed about payment reminders. Here's what to expect:
Voice IVR (Interactive Voice Response) Calls
Automated phone calls will come from rotating numbers:
Emails
You may also receive payment reminders from the following email address:
[email protected]
If you receive a text, voice call, or email and are unsure about its legitimacy, please don’t hesitate to verify the communication with our Member Services team. We want to ensure you feel secure in receiving these important updates.
For any inquiries or concerns, feel free to contact us at our main line at 562.229.9181, and we’ll be happy to assist you in verifying the legitimacy of any communication from POPA FCU.
Note: POPA FCU employees will never ask for your personal pin numbers, passwords to online banking, instruct you to conduct cash withdrawals from your POPA FCU account, or request remote access to your computer. If you receive calls that appear suspicious, please end the call and contact POPA FCU as soon as possible at 562.229.9181.
We have partnered with our friends at Autoland and now can offer a complimentary and personalized car buying experience to our members. You’ll be able to customize your search for both a new and pre-owned, browse for specific styles,
price range, or manufacturer and even request a custom vehicle search.
We will walk with you each and every step of the way and when it’s time to drive away in your new car we’ll even have it personally delivered to you.
We work for you and our goal is to deliver the most satisfying, personalized, low-pressure auto buying experience available anywhere!
Membership at POPA FCU gives you access to any of our convenient products and services, such as online banking, bill pay, direct deposit, and so much more. You also receive one vote during an election at our annual membership meeting.
