FAQs

Online bill pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and which account you want the payment to come from. It’s safe, secure and easy to use.

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter, or relative.

The maximum dollar amount per day cannot exceed $9,999.99.

You can enroll for online bill pay in two easy steps:

1. Access and login to your account.
2. Complete the enrollment form and click submit.

First, you need to enroll to activate your online bill pay account. If you haven’t enrolled, please follow the steps shown above. If you have enrolled, you can make a payment in three easy steps.

1. Grab a bill and login to your account.
2. Add your payee from the “Payees” tab.
3. Enter the amount you want paid and make your payment.

Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Paying bills online is one of the safest ways to pay your bills. Online bill pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real time access to your payments activity.

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Paying bills online is one of the safest ways to pay your bills. Online bill pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real time access to your payments activity.

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

Here’s a quick list of the many ways you can benefit from using online bill pay.

1. Save time. It takes only minutes to pay your bills each month. You save time on trips to the post office and filing away paper receipts. In addition, smart features such as recurring payments allow you to set up a schedule to pay your bills automatically.
2. Save money. Online bill pay saves on postage, envelopes, late fees, and checks. If you pay just 10 bills per month, you can easily save over $75.00* per year.
3. Stay organized. Your payment history is stored online so you won’t have to file and sort through paper receipts.
4. Gain peace of mind. You can schedule payments in advance so you won’t have to worry about paying bills when you travel. Bill pay reminders are also available to notify you it’s time to pay your bill.
5. Help the environment by saving paper. With online bill pay, there are no checks to write or envelopes to mail. That’s good news for you and the environment.
   *Savings are approximate and based upon the average annual cost of stamps, envelopes, and checks required for paying ten bills per month.

Your wire transfer request must be made with the institution sending the funds. You will need to give them these instructions:

• Routing number: 311990511
• Institution Name: Catalyst Corporate Federal Credit Union
• Institution Address: 6801 Parkwood Blvd., Plano TX 75024
• Respondent Name: POPA Federal Credit Union
• Account Number: 322085318
• Final Credit: Your name and account number at POPA FCU (must specify Checking or Savings)

Free. POPA FCU does not charge a fee for incoming wire transfers (domestic and international).

The institution can contact the Accounting Department at 800-369-7672.

Yes, our services are for our members. Join today!

Yes, once they have been deposited into your account.

Unless specified, we post incoming wire transfers to your Checking Account . If you would like your funds posted to savings, please specify that in your Wire Transfer Request > Special Instructions section.

There are three different ways you can confirm that your wire transfer has been received and posted:

1. You may call the Accounting Department at 562-229-9181, or 800-369-7672,
2. You can use POPA Online Banking, or
3. Call POPA Phone Banking at 800-910-2824.

When you’re ready to register, click here. First-time users, including users who have used POPA's previous Online Banking System, must complete a one-time registration. The process will take about five minutes.

Once you’ve registered for and logged into Online Banking, you can update your username and password by clicking the "Profile" tab at the top of the screen. The "Profile" tab also allows you to manage other account settings and options.

Yes. POPA FCU uses the most advanced Internet security systems available. The information is encrypted and encoded for the highest level of security. In addition, the multi-level login procedure is another safeguard against unauthorized users accessing your data—only you know your username, password, and security questions.

This easy-to-use, powerful tool is FREE!

All that’s needed for you to access your account via Online Banking is a computer with Internet access, a web browser that supports secure socket (SSL) encryption, and a valid email address. We recommend current versions of Internet Explorer, Firefox, Chrome, Safari, or America Online Banking. We do not recommend "beta" or test versions of any browser because they may produce unpredictable results or pose security issues. If you need to upgrade your browser, check your software documentation or publisher's website. Please insure that cookies are enabled within your browser settings.

With POPA's previous Online Banking System, you used your account number to log in. However, our new system requires that you choose a username (cannot be your account number) and password.

Once you've registered and logged in to Online Banking, you can update your username and password any time by clicking the "Profile" tab at the top of the screen.

Your "Member number" will no longer allow you access to Online Banking. You will need to enter your USERNAME.

Once you've registered and logged in to Online Banking, you can update your username and password any time by clicking the "Profile" tab at the top of the screen.

You can update this information by selecting the "Profile" tab. From there, go to "Home Address Info" and click "Edit" in the appropriate section.

Read more about Browsers, Cookies, and Pop-Up settings.

Yes. Pending transactions (both debits and credits) will be shown on the main accounts page right below the "Account Summary" title.

Simply click on "Assets" displayed in the secondary navigation row under the "Accounts" tab to add or remove assets or liabilities.

On the main "Accounts" screen, click "Options" and choose "Download to Quicken-QFX". That file can be saved to your computer. Once opened, it will open your program.

Select and open the target account you would like to export. Once the transactions are visible, click "Options" and choose "Download as CSV". That file can be saved to your computer.

To rename any of your accounts, click "Edit" on the left side of that account on the main accounts screen. You will have the option to give it a nickname, as well as make notes and set goals.

Yes. Click "Edit" on the left side of that account on the main accounts screen and mark the account as a favorite. Repeat for any other accounts. Next, click "Options" on the main accounts screen and select "Show only favorite accounts".

This new system has natural language search capability, making searching for what you're looking for easier and faster. For example, if you're looking for your gas purchases last quarter, simply search for "gas last quarter" for a quick listing.

Yes. Simply click on the logo that appears for that payee/merchant, or type in the name of the payee/merchant in the search box. All transactions in your history specific to that payee/merchant will be displayed.

While you are in your transaction history, click "Edit" on the left side of that transaction. From there you can add notes or even specify a category for that transaction.

Simply click on the envelope icon next to the transaction. Complete the form and your question will be forwarded to our support team.

To customize your alerts, click "Alerts", then select the "Add Alert" button in the secondary navigation row. Next, select the alert type, name your alert, and fill in the data needed.

To remove alerts you no longer wish to receive, click "Alerts", select the alert, uncheck any "Send Email to" or "Send Text to" options and then click "Save".

You have the option to create any alert that we don't currently have and specify how and when you’d like to receive it.

You can choose to have alerts sent to you throughout the day, only in the mornings, as a weekly summary on Mondays, or as a monthly summary on the first of the month.

There are alerts for nearly every scenario. You can create alerts for ATM transactions, transactions, statements, newsletters, sign-ins, password changes, balance notifications, and more! Click "Alerts" to learn more and to get started.

Yes. There are multiple options available for you to choose from to receive your alerts. You create your personalized alerts and decide how and when you would like them delivered.

Yes. Click "Financial Management," then select "Budget" to access the "Download" link. This will save your data in a CSV file that can be used in programs such as Excel.

You have several options to select accounts for your reports. One option is to click "Set Which Accounts Participate in Reports" located to the right of "All Accounts." You can then mark or unmark your accounts. Another option is go to the "Accounts" tab and click "Edit." You may also click "Edit" next to each individual account and make the proper selections in that window.

To set up a budget, simply click on the "Suggest" link and a recommended budget will appear based on your transaction history over the last three months. Or, you may click on each category and input your "Allowance" for the given category.

This is an option to help better classify categories and give you a more realistic view of your income vs. expenses. Any transfers made can be excluded from the budgeting feature.

The dashboard makes it possible for you to customize your banking information on one page.

A widget is a small application within a webpage that will allow you to customize your online branch.

Under "Add Another Widget," click on the drop-down menu, and choose the widget you would like to add. You can add multiple widgets.

Yes. You can arrange a widget simply by clicking on it and moving your mouse to your desired position.

Simply click on the "X" at the top right of any widget.

To view your eStatements, click on the "eStatements" tab. Pop-up blockers must be disabled, and you must have Adobe Acrobat Reader installed on your system to view eStatements.

Click "Profile" Go to the Home Address Info Section, Click on Edit, Update your address, Answer the Security Question Click on Save.

Click "Profile," then "Change Password." The password must be a minimum of eight characters and must meet the following requirements:

• is case sensitive
• must not be the same as your account number or username
• must be between 8 and 20 characters long
• must contain at least 1 numeric character (e.g, 12345)
• must contain at least 1 special character (e,g, !#$%)
• must contain at least 1 alpha character – lower or upper case (e.g. AaBbCcDdEe)
• must contain only letters, numbers, and these special characters ~!@#$%^&?*+=

Yes. Click "Profile," then "Change Username." Your username must be a minimum of six characters and can contain numbers.

No. For your security, timeouts are set for 10 minutes of inactivity.

Click "Profile," and select "More Details." From here you can change your security questions along with your password, username, and security phrase.

Click "Profile," and select "More Details." From here you can change your security phrase and picture along with your password, username, and security questions.

Yes. When you are viewing the transactions, click "Options" on the left side of the screen towards the top of your transactions. Uncheck "Detail View."

Yes. Pending transactions (both debits and credits) will be shown on the main accounts page right below the "Account Summary" title.

To change a category, click "Edit" next to the transaction. Here you will be able to change the category as well as enter any notes you want regarding that transaction.

This system is based on natural language search, which makes searching for specific transactions simple and quick. Looking for your gas purchase last quarter? Simply search for "gas last quarter" for a quick listing. You can also search by clicking on the merchant logo or the transaction itself.

Click "Edit" next to the transaction that you wish to add a note.

Click "View Check" under the transaction. Select the "Print Check" link located in the upper right corner.

Under the "Loans" tab, choose the type of loan payment you'd like to make.

Yes. You will receive instant credit for any transfers performed on your account.

Under "Transfers," select "Scheduled Transfer." Enter the amount you wish to have transferred, choose the account the money is coming from, choose the receiving account, and select the frequency.