Member Security Guidelines
Members’ account security and privacy is our first priority. To help maintain the security of your accounts, we encourage you to follow the guidelines below to maintain the highest possible protection:
- Never reveal your Online Banking Login Password.
- Never use common or known information for your Password, such as first or last name, date of birth, etc.
- Passwords are case sensitive. Your Password must be a combination of alpha (lower or upper case,e.g. AaBbCcDdEe), numeric (e.g. 12345), and special (e.g. !#$%) characters with a minimum of 8 characters in length. As access codes are case sensitive, be aware if you have your CAPS LOCK key depressed.
- Change your Password frequently. You can change your Online Banking Password under the Options section in Security Settings at any time.
- Use the “Log Out” option to exit our online banking service. Please do not use the browsers back button to exit the system. Your account will be automatically logged out after a maximum 30 minutes of inactivity for security reasons (you can adjust this setting by going to the Options section and selecting Member Info).
- Balance your account at least once a month, so any discrepancies can be reported in a timely manner.
Members’ are encouraged to install and maintain the most up to date antivirus, anti-spyware, and anti-malware programs on home and mobile devices. To achieve the highest level of protection, please update security software treat protection daily.
Public Access Computers/Public WiFi
What is a public computer?
A public (or shared) computer is any PC that can be used by someone other than you.
For example, those at Internet cafes, libraries, a friend or flat-mate’s computer, schools, shopping centres, hotels, airports, pubs, youth hostels and some workplaces where more than one person has access to the same PC.
How is a public computer different to a private computer when using Online Banking?
A public computer may not be as safe as a private computer. Possible risks include:
- Increased viruses
- Unauthorised software
- Maximum security options not set
If you are not sure about the security level of the public computer you are using, we recommend you find a safer place to do your Online Banking.
Is my information private when using a public computer?
If you use a public computer you should be aware that whoever uses the computer after you, may be able to view the Internet pages you have visited. For this reason, we recommend you follow these steps to help safeguard your privacy.
- Always sign out of Online Banking to close the active session. If you do not sign out, but merely close the browser window the Online Banking
session will remain active on the hard drive for 7 minutes
- Close your browser after signing out of the Online Banking session
- Change your browser settings so that the secure pages you access are not saved on the hard drive
If you are unable to complete these actions on the shared computer, we suggest you wait to do your banking in a safer place.
Avoid public Wi-Fi connections and public computers when using POPA Federal Credit Unions online services.